I did not even get to speak to anyone from the environmental health team but I feel this is just much more than your average complaint." "I have been told by Blackpool Council I need to submit an online complaint form. "I've also stayed all over the world and I've stayed in cheap hostels as well but I never in my life experienced anything like it. Substance and 'Twirl' wrapper found on floor of Norbreck Castle Hotel (Image: Danielle hotel guest)
"I wasn't given any disabled access for my child even though I requested a room with this.
"The room itself was awful! There was graffiti over the walls, damp, mould, dirt, and body fluids one of which being blood smeared over the walls and furniture. She says that the troubles first began when they realised staff weren't aware that the group had booked an earlier check in.Īccording to Danielle, she had requested a disabled access room for her children however the room she ended up in did not meet these requirementsĪfter reportedly only being offered ones on the second floor or higher, the family proceeded to walk through the hotel's corridors to their room and became very concerned.ĭanielle said: "The corridor on the way to the room was horrendous. Read more: Blackpool man stabbed outside Premier shop in broad daylight Two families claim they fled a Blackpool hotel at night after finding blood smeared on the walls.ĭanielle Watson from Scotland checked into the Norbreck Castle Hotel on Queens Promenade with her friend and four children on Monday July 5 and Tuesday July 6.Īfter what she described as a 'shocking experience' in the hours after their arrival, Danielle says they left the hotel at around 10pm and stayed in another hotel for the night.
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